Metro Mantra Shipping Policy

Thank you for visiting and shopping at Metro Mantra. We aim to ensure that your order is processed efficiently and arrives promptly. The following details cover our shipping practices, delivery times, and fees.

1. Order Processing

• Orders are processed within [1-2] business days after they are placed.
• Orders are not shipped or delivered on weekends or holidays.
• If there is a significant delay in shipment, we will contact you via email or phone.

2. Shipping Rates and Delivery Times

We offer standard and expedited shipping options. Shipping rates and delivery times are calculated and displayed at checkout.

• Standard Shipping: [Estimated delivery time and cost]
• Expedited Shipping: [Estimated delivery time and cost]

Note: Delivery times may vary based on your location and are estimated from the date of shipment.

3. Shipping Confirmation and Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. Please allow 24 hours for the tracking information to become available.

4. Shipping Restrictions

• We currently ship only within [specify regions, e.g., India or internationally].
• Orders cannot be shipped to P.O. Boxes or military addresses.

5. Damaged or Lost Packages

• If your order arrives damaged, please contact us immediately at info@metromantra.com with details and photos of the damage. We will work with you to ensure a resolution.
• For packages that are lost or delayed in transit, please allow extra time as delays can sometimes occur with carriers. If you have concerns about your delivery, please reach out to our team.

Metro Mantra Refund and Return Policy

At Metro Mantra, we want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your order, please review our refund and return policies below.

1. Return Eligibility

Items may be eligible for return if they meet the following conditions:

• The item is unused, in its original condition, and in its original packaging.
• The return is initiated within [specify time frame, e.g., 30 days] of receiving the item.
• Certain items (e.g., final sale items, perishable goods, digital downloads) are not eligible for returns.

To start a return, please contact us at info@metromantra.com with your order number and details of the item you wish to return.

2. Return Process

• Contact Us: Reach out to info@metromantra.com to request a return authorization and instructions.
• Prepare Your Return: Pack the item securely in its original packaging. Include any accessories, manuals, or documents that were included with the item.
• Shipping Your Return: You are responsible for return shipping costs, except in cases where the return is due to a defect or error on our part.

Please Note: Metro Mantra reserves the right to refuse returns that do not meet the above conditions.

3. Refunds

• Once we receive and inspect your returned item, we will notify you of the status of your refund.
  • Approved Refunds: If approved, refunds will be processed to your original payment method. Please allow [specify number of days, e.g., 5-10 business days] for the refund to appear in your account.
  • Partial Refunds: In some cases, a partial refund may be granted, such as for items that show signs of use or damage not due to our error.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at info@metromantra.com for assistance.

5. Non-Returnable and Non-Refundable Items

The following items are non-returnable and non-refundable:

• Gift cards
• Downloadable software or digital products
• Items purchased on clearance or final sale

6. Questions and Contact

For any questions or concerns regarding your return or refund, please contact our team at:

Metro Mantra
Email: info@metromantra.com
Website: metromantra.com